Frequently Asked Questions

Bridge-The-Gap is a technology consultancy with three specialist divisions: DAM & Brand Portals, Managed Services, and IT Division. We help organizations implement and operate digital asset platforms, manage infrastructure, and provide ongoing support.

Use our contact form on the Contact page. Select your relevant division, and your enquiry will be routed to the right team. You can also find direct email addresses after solving a quick verification challenge.

We work with mid-to-large organizations across media, publishing, marketing, technology, and enterprise sectors. Our expertise spans corporate governance, distributed teams, and complex asset workflows.

DAM implementation includes discovery and scoping, solution architecture, technical delivery, data migration, integration with your existing systems, and training. Our process is iterative and focused on fast adoption.

Celum is a mature, enterprise-ready DAM platform with strong governance, scalability, and integration capabilities. As an authorized partner, we bring deep implementation expertise and can accelerate your time to value.

Yes. We design brand portals that connect directly to your DAM, allowing governed asset distribution to partners, regions, and internal teams with consistent brand controls and audit trails.

Managed operations cover day-to-day administration, user support, metadata governance, system health monitoring, access management, and continuous optimization recommendations.

We structure a clear handover phase after go-live. Your team and our team work together to document runbooks, establish support processes, and validate system readiness. You then transition into a managed SLA-based service model.

SLA tiers are customized based on your business criticality and platform complexity. Standard options include 8-hour and 4-hour response times, with premium 24/7 escalation paths available.

We support both cloud and on-premise deployments. Our expertise includes Linux HPC cluster design, OS deployment, scheduler configuration (Slurm, SGE), and resilient backup integration.

We work with industry-standard backup tooling (Veeam, Bacula, Commvault, etc.) and focus on practical policy design, monitoring, and regular recovery testing to ensure your data is protected and recoverable.

Yes. We help design recovery strategies, validate RTO/RPO targets, and conduct testing to ensure your infrastructure can recover reliably from failures or outages.